The St. Clair County PHA is required to submit a PHA Plan, which is a comprehensive guide to public housing agency (PHA) policies, programs, operations, and strategies for meeting local housing needs and goals. The 5-year plan describes the mission of the agency and the agency’s long-range goals and objectives for achieving its mission over a 5 -year period, and the PHA’s approach to managing programs and providing services for the upcoming year.

The St. Clair County PHA will be submitting the following goals and objectives as part of the PHA’s 5-year plan for FY2020 – FY2025.

  • Increase the availability of decent, safe, and affordable housing through application for additional funding when available and leverage private or other public funds to create additional housing opportunities.
  • Improve the quality of assisted housing and increase assisted housing choices through participant and landlord education
  • Provide an improved living environment through education and enforcement of housing quality standards
  • Promote self-sufficiency and asset development of assisted households through participation in the family self-sufficiency program, development of partnerships with other resources to increase opportunities for training, employment, supportive services, and homeownership.
  • Ensure equal opportunity and affirmatively further fair housing through affirmative measures to protect access to assisted housing and suitable living environment regardless of race, color, religion, nation origin, actual or perceived sexual orientation, gender identity, marital status, familial status, and disability.
  • Maintain compliance with the Violence Against Women’s Act of 2013 (VAWA) as required by law to serve the needs of child and adult victims of domestic violence, dating violence, sexual assault, or stalking by informing applicants, participants, and landlords of the requirements of VAWA.  Assistance will be provided to victims through appropriate resources and referrals.
  • Improve collaboration with administering agency programs and community agency’s
  • Streamline to improve program operations that reduce costs and enhance efficiency while maintain HUDs core program oversight and functions
  • Increase employee professional growth opportunities
  • Continued high quality management of the program and maintain high Section Eight Management Assessment Program (SEMAP) score.

A Public Hearing will be held via Conference Call at 1(669) 224-3412 Access Code: 757-286-717, on June 3, 2020 at 10:00 a.m. For additional information, contact the St. Clair County PHA at (660) 476-2185

The need for affordable housing continues to increase throughout our communities. West Central has two different Housing programs which provide opportunities for low-income persons to have decent, safe and sanitary housing.  Over 3,000 lives in nearly 1700 households are touched by the comprehensive housing programs operated by West Central’s Housing programs every day.

Our services include:

Housing Choice Voucher Program: (formerly known as Section 8 Housing)  Nearly 1,300 households are provided the opportunity to live in a decent safe and sanitary housing of their choice by receiving Housing Choice Voucher subsidies through this program in eight rural counties as well as the metro county of Cass and the City of Grandview, Missouri.

Waiting List: If you would like to fill out an application to be placed on the waiting list for Housing, please fill out this form and bring to your nearest West Central office location.

Family Self-Sufficiency and Home Ownership Programs:  These programs are offered in conjunction with the Housing Choice Voucher Program.  Over 150 families are participating in the Family Self-Sufficiency Program and many have graduated and become self-sufficient.  A number of families have been able to become homeowners by taking advantage of the Home Ownership Program, which helps the families pay their mortgage rather than rent.

Multifamily Housing:  The agency has developed and manages 399 units of multifamily housing in eleven properties in Cass County, Jackson County, Henry County and several other rural counties.

Over 80% of the units are senior housing and 12 are for people with special needs.  West Central is also a partner in three other multi-family developments with a total of 72 units.

For more information regarding the Housing Choice Voucher Program, Family Self-Sufficiency, and Home Ownership Programs:

Residents of the following counties:  Henry, St. Clair, Vernon, Cedar, and Benton:  (800) 293 -3581

Residents in Cass County please call: (816)322-0502

Chris R M Picture

Chris Richardson-McQueen, Chief housing Enrichment Officer  Ext. 1500



Amy Anderson, Chief Housing Assistance Officer Ext. 1800








HMIS Privacy Policy

A written copy of this Policy is available to all who request it.

It is also available on this agency’s web site.




This notice describes the privacy policy of this agency.  The policy may be amended at any time.  We may use or disclose your information to provide you with services, and to comply with legal and other obligations.  We assume that, by requesting services from our agency, you agree to allow us to collect information and to use or disclose it as described in this notice and as otherwise required by law.


The Homeless Missourians Information System (HMIS) was developed to meet a data collection requirement made by the United States Congress and the Department of Housing and Urban Development (HUD).  Congress passed this requirement in order to get a more accurate count of individuals who are homeless and to identify the need for and use of different services by those individuals and families.  We are collecting statistical information on those who use our services and report this information to a central data collection system.


In addition, many agencies in this area use HMIS to keep computerized case records.  This information may be provided to other HMIS participating agencies.  The information you may agree to allow us to collect and share includes: basic identifying demographic data, such as name, address, phone number and birth date; the nature of your situation and the services and referrals you receive from this agency.  This information is known as your Protected Personal Information or PPI.  All agencies using the HMIS share their data with other participating agencies, with the exception of Blind Service Providers.  These blind agencies serve specific protected client populations, such as domestic abuse, sexual abuse, HIV/AIDS, alcohol and/or substance abuse, and mental health, and do not share client information.


GENERALLY, all personal information we maintain is covered by this policy.  Generally, your personal information will only be used by this agency and other agencies to which you are referred for services.


Information shared with other HMIS agencies helps us to better serve our clients, to coordinate client services, and to better understand the number of individuals who need services from more than one agency.  This may help us to meet your needs and the needs of others in our community by allowing us to develop new and more efficient programs.  Sharing information can also help us to make referrals more easily and may reduce the amount of paperwork.


Maintaining the privacy and safety of those using our services is very important to us.  Information gathered about you is personal and private.  We collect information only when appropriate to provide services, manage our organization, or as required by law.




This agency has a confidential policy that has been approved by its Board of Directors.  This policy follows all HUD confidentiality regulations that are applicable to this agency, including those covering programs that receive HUD funding for homeless services.  Separate rules apply for HIPPA privacy and security regulations regarding medical records.

This agency will use and disclose personal information from HMIS only in the following circumstances:

  1. To provide or coordinate services to an individual.
  2. For functions related to payment or reimbursement for services.
  3. To carry out administrative functions including, but not limited to legal, audit, personnel, planning, oversight or management functions.
  4. Databases used for research, where all identifying information has been removed.
  5. Contractual research where privacy conditions are met.
  6. Where a disclosure is required by law and disclosure complies with and is limited to the requirements of the law.  Instances where this might occur are during a medical emergency, to report a crime against staff of the agency or a crime on agency premises, or to avert a serious threat to health or safety, including a person’s attempt to harm himself or herself.
  1. To comply with government reporting obligations.
  2. In connection with a court order, warrant, subpoena or other court proceeding where disclosure is required.




As a client receiving services at this agency, you have the following rights:

  1. Access to your record.  You have the right to review your HMIS record.  At your request, we will assist in viewing the record within five working days.
  2. Correction of your record.  You have the right to request to have your record corrected so that information is up-to-date and accurate to ensure fairness in its use.
  3. Refusal. Our ability to assist you depends on having certain personal identifying information.  If you choose not to share the information we request, we reserve the right to decline to provide you with services as doing so could jeopardize our status as a service provider. 
  4. Agency’s Right to Refuse Inspection of an Individual Record.  Our agency may deny you the right to inspect or copy your personal information for the following reasons:
    1. information is compiled in reasonable anticipation of litigation or comparable proceedings;
    2. information about another individual other than the agency staff would be disclosed;
    3. information was obtained under a promise of confidentiality other than a promise from this provider and disclosure would reveal the source of the information; or
    4. information, the disclosure of which would be reasonably likely to endanger the life or physical safety of any individual.
  5. The agency reserves the right to reject repeated or harassing requests for access or correction. However, if the agency denies your request for access or correction, you will be provided written documentation regarding your request and the reason for denial. A copy of that documentation will also be included in your client record.
  6. GrievanceYou have the right to be heard if you feel that your confidentiality rights have been violated, if you have been denied access to your personal records, or if you have been put at personal risk, or harmed.  Our agency has established a formal grievance process for you to use in such a circumstance. To file a complaint or grievance you should contact our Chief Housing Assistance Officer, Amy Anderson at: West Central Missouri Community Action Agency, 106 West 4th Street, Appleton City MO 64724. (660) 476-2185 ext. 1800.

Protecting the safety and privacy of individuals receiving services and the confidentiality of their records is of paramount importance to us.  Through training, policies, procedures and software, we have taken the following steps to make sure your information is kept safe and secure:

  1. The computer program we use has the highest degree of security protection available.
  2. Only trained and authorized individuals will enter or view your personal information. 
  3. Your name and other identifying information will not be contained in HMIS reports that are issued to local, state or national agencies.
  4. Employees receive training in privacy protection and agree to follow strict confidentiality standards before using the system.
  5. The server/database/software only allows individuals access to the information.  Only those who should see certain information will be allowed to see that information.
  6. The server/database will communicate using 128-bit encryption-an Internet technology intended to keep information private while it is transported back and forth across the Internet.  Furthermore, identifying data stored on the server is also encrypted or coded so that it cannot be recognized.
  7. The server/database exists behind a firewall-a device meant to keep hackers/crackers/viruses/etc. away from the server.
  8. The main database will be kept physically secure, meaning only authorized personnel will have access to the server/database.
  9. System Administrators employed by the HMIS and the agency support the operation of the database.  Administration of the database is governed by agreements that limit the use of personal information to providing administrative support and generating reports using aggregated information. These agreements further insure the confidentiality of your personal information.


Information you provide us can play an important role in our ability and the ability of other agencies to continue to provide the services that you and others in the community are requesting.


Allowing us to share your name results in a more accurate count of individuals and the services they use.  Obtaining an accurate count is important because it can help us and other agencies:

  1. Better demonstrate the need for services and the specific types of assistance needed in our area.
  2. Obtain more money and other resources to provide services.
  3. Plan and deliver quality services to you and your family.
  4. Assist the agency to improve its work with families and individuals who are homeless.
  5. Keep required statistics for state and federal funders, such as HUD.




This agency complies with all other federal, state and local laws regarding privacy rights.  Consult with an attorney if you have questions regarding these rights.





The policies covered under this Privacy Notice may be amended over time and those amendments may affect information obtained by the agency before the date of the change.  All amendments to the Privacy Notice must be consistent with the requirements of the Federal Standards that protect the privacy of consumers and guide HMIS implementation and operation. 


VIII.  Web Site


We maintain a copy of the Privacy Notice on our web site at:  www.wcmcaa.org

If you would like to inquire about openings at any of our Multi-Family Housing properties, please contact staff at one of the locations listed below. 

Property Locations for Multi-Family Housing 

*Oaktree Villa (Senior Housing Only)
919 Walnut Drive #C-2
Warsaw, Missouri 65355
(660) 438-5007
Fax: (660) 438-2116

*Greenleaf Estates (Senior Housing Only)
16805 Spring Valley Road
Belton, Missouri 64012
(816) 331-4620
Fax: (816) 322-2710

*Hawthorn Estates (Senior Housing Only)
1900 Jenkins Drive
Harrisonville, Missouri 64701
(816) 380-6833
Fax: (816) 380-3459

*Walnut Estates (Senior Housing Only)
412 West Walnut
Raymore, Missouri 64083
(816) 331-2959
Fax: (816) 318-4140

*Maplewood Estates (Senior Housing Only)
1119 South Maplewood Place
Stockton, Missouri 65785
(417) 276-3330
Fax: (417) 276-3338

Cedar Ridge
1201 E. Patricia
Eldorado Springs, MO 64744
(417) 876-6114
Fax (417) 876-0065

Antioch Hills
1819 North Gaines Drive
Clinton, Missouri 64735
(660) 885-8200
Fax: (660) 885-3089

*Hickory Estates (Senior Housing Only)
701 West Highway 54
Hermitage, Missouri 65668
(417) 745-0131
Fax: (417) 745-0132

*Prairie Estates (Senior Housing Only)
1515 Jones Avenue
Grandview, Missouri 64030
(816) 767-1445
Fax: (816) 761-0046

*Willow Estates (Senior Housing Only)
4800 South Hocker
Kansas City, Missouri 64136
(816) 350-3134
Fax: (816) 350-3119

*Appleton Estates (Senior Housing Only)
300 South Beech
Appleton City, Missouri 64724
(660) 476-2185 ext. 1306
Fax: (660) 476-5529