Privacy Policy

Welcome to our Privacy Policy

Your privacy is critically important to us.

West Central Missouri Community Action Agency is located at:

West Central Missouri Community Action Agency
106 W. 4th Street

It is West Central Missouri Community Action Agency’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to (hereinafter, “us”, “we”, or “”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, West Central Missouri Community Action Agency collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. West Central Missouri Community Action Agency’s purpose in collecting non-personally identifying information is to better understand how West Central Missouri Community Action Agency’s visitors use its website. From time to time, West Central Missouri Community Action Agency may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

West Central Missouri Community Action Agency also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on blog posts. West Central Missouri Community Action Agency only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to West Central Missouri Community Action Agency’s websites choose to interact with West Central Missouri Community Action Agency in ways that require West Central Missouri Community Action Agency to gather personally-identifying information. The amount and type of information that West Central Missouri Community Action Agency gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at to provide a username and email address.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by West Central Missouri Community Action Agency and does not cover the use of cookies by any advertisers.

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Https:// uses Google AdWords for remarketing

Https:// uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Protection of Certain Personally-Identifying Information

West Central Missouri Community Action Agency discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on West Central Missouri Community Action Agency’s behalf or to provide services available at West Central Missouri Community Action Agency’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using West Central Missouri Community Action Agency’s website, you consent to the transfer of such information to them. West Central Missouri Community Action Agency will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, West Central Missouri Community Action Agency discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when West Central Missouri Community Action Agency believes in good faith that disclosure is reasonably necessary to protect the property or rights of West Central Missouri Community Action Agency, third parties or the public at large.

If you are a registered user of and have supplied your email address, West Central Missouri Community Action Agency may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with West Central Missouri Community Action Agency and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. West Central Missouri Community Action Agency takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Aggregated Statistics

West Central Missouri Community Action Agency may collect statistics about the behavior of visitors to its website. West Central Missouri Community Action Agency may display this information publicly or provide it to others. However, West Central Missouri Community Action Agency does not disclose your personally-identifying information.

Affiliate Disclosure

This site uses affiliate links and does earn a commission from certain links. This does not affect your purchases or the price you may pay.


To enrich and perfect your online experience, West Central Missouri Community Action Agency uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. West Central Missouri Community Action Agency uses cookies to help West Central Missouri Community Action Agency identify and track visitors, their usage of, and their website access preferences. West Central Missouri Community Action Agency visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using West Central Missouri Community Action Agency’s websites, with the drawback that certain features of West Central Missouri Community Action Agency’s websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to West Central Missouri Community Action Agency’s use of cookies.


Those who engage in transactions with West Central Missouri Community Action Agency – by donating to, or purchasing West Central Missouri Community Action Agency’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, West Central Missouri Community Action Agency collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with West Central Missouri Community Action Agency. West Central Missouri Community Action Agency does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Privacy Policy Changes

Although most changes are likely to be minor, West Central Missouri Community Action Agency may change its Privacy Policy from time to time, and in West Central Missouri Community Action Agency’s sole discretion. West Central Missouri Community Action Agency encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Homeless Missourians Information System (HMIS)
Privacy and Security Notice

A written copy of this Policy is available to all who request it.

It is also available on this agency’s web site.


This notice describes the privacy policy of this agency.  The policy may be amended at any time.  We may use or disclose your information to provide you with services, and to comply with legal and other obligations.  We assume that, by requesting services from our agency, you agree to allow us to collect information and to use or disclose it as described in this notice and as otherwise required by law.

The Homeless Missourians Information System (HMIS) was developed to meet a data collection requirement made by the United States Congress and the Department of Housing and Urban Development (HUD).  Congress passed this requirement in order to get a more accurate count of individuals who are homeless and to identify the need for and use of different services by those individuals and families.  We are collecting statistical information on those who use our services and report this information to a central data collection system.

In addition, many agencies in this area use HMIS to keep computerized case records.  This information may be provided to other HMIS participating agencies.  The information you may agree to allow us to collect and share includes: basic identifying demographic data, such as name, address, phone number and birth date; the nature of your situation and the services and referrals you receive from this agency.  This information is known as your Protected Personal Information or PPI.  All agencies using the HMIS share their data with other participating agencies, with the exception of Blind Service Providers.  These blind agencies serve specific protected client populations, such as domestic abuse, sexual abuse, HIV/AIDS, alcohol and/or substance abuse, and mental health, and do not share client information.

GENERALLY, all personal information we maintain is covered by this policy.  Generally, your personal information will only be used by this agency and other agencies to which you are referred for services.

Information shared with other HMIS agencies helps us to better serve our clients, to coordinate client services, and to better understand the number of individuals who need services from more than one agency.  This may help us to meet your needs and the needs of others in our community by allowing us to develop new and more efficient programs.  Sharing information can also help us to make referrals more easily and may reduce the amount of paperwork.

Maintaining the privacy and safety of those using our services is very important to us.  Information gathered about you is personal and private.  We collect information only when appropriate to provide services, manage our organization, or as required by law.


This agency has a confidential policy that has been approved by its Board of Directors.  This policy follows all HUD confidentiality regulations that are applicable to this agency, including those covering programs that receive HUD funding for homeless services.  Separate rules apply for HIPPA privacy and security regulations regarding medical records.

This agency will use and disclose personal information from HMIS only in the following circumstances:

  1. To provide or coordinate services to an individual.
  2. For functions related to payment or reimbursement for services.
  3. To carry out administrative functions including, but not limited to legal, audit, personnel, planning, oversight or management functions.
  4. Databases used for research, where all identifying information has been removed.
  5. Contractual research where privacy conditions are met.
  6. Where a disclosure is required by law and disclosure complies with and is limited to the requirements of the law. Instances where this might occur are during a medical emergency, to report a crime against staff of the agency or a crime on agency premises, or to avert a serious threat to health or safety, including a person’s attempt to harm himself or herself.
  7. To comply with government reporting obligations.
  8. In connection with a court order, warrant, subpoena or other court proceeding where disclosure is required.


As a client receiving services at this agency, you have the following rights:

  1. Access to your record. You have the right to review your HMIS record.  At your request, we will assist in viewing the record within five working days.
  2. Correction of your record.  You have the right to request to have your record corrected so that information is up-to-date and accurate to ensure fairness in its use.
  3. Refusal.   Our ability to assist you depends on having certain personal identifying information.  If you choose not to share the information we request, we reserve the right to decline to provide you with services as doing so could jeopardize our status as a service provider.
  4. Agency’s Right to Refuse Inspection of an Individual Record.  Our agency may deny you the right to inspect or copy your personal information for the following reasons:
    1. information is compiled in reasonable anticipation of litigation or comparable proceedings;
    2. information about another individual other than the agency staff would be disclosed;
    3. information was obtained under a promise of confidentiality other than a promise from this provider and disclosure would reveal the source of the information; or
    4. information, the disclosure of which would be reasonably likely to endanger the life or physical safety of any individual.
  5.   The agency reserves the right to reject repeated or harassing requests for access or correction. However, if the agency denies your request for access or correction, you will be provided written documentation regarding your request and the reason for denial. A copy of that documentation will also be included in your client record.
  6. GrievanceYou have the right to be heard if you feel that your confidentiality rights have been violated, if you have been denied access to your personal records, or if you have been put at personal risk, or harmed.  Our agency has established a formal grievance process for you to use in such a circumstance.   To file a complaint or grievance you should contact our Human Resources Director, at: 660-476-2185 ext. 1105 or

Protecting the safety and privacy of individuals receiving services and the confidentiality of their records is of paramount importance to us.  Through training, policies, procedures and software, we have taken the following steps to make sure your information is kept safe and secure:

  1. The computer program we use has the highest degree of security protection available.
  2. Only trained and authorized individuals will enter or view your personal information.
  3. Your name and other identifying information will not be contained in HMIS reports that are issued to local, state or national agencies.
  4. Employees receive training in privacy protection and agree to follow strict confidentiality standards before using the system.
  5. The server/database/software only allows individuals access to the information.  Only those who should see certain information will be allowed to see that information.
  6. The server/database will communicate using 128-bit encryption-an Internet technology intended to keep information private while it is transported back and forth across the Internet.  Furthermore, identifying data stored on the server is also encrypted or coded so that it cannot be recognized.
  7. The server/database exists behind a firewall-a device meant to keep hackers/crackers/viruses/etc. away from the server.
  8. The main database will be kept physically secure, meaning only authorized personnel will have access to the server/database.
  9. System Administrators employed by the HMIS and the agency support the operation of the database.  Administration of the database is governed by agreements that limit the use of personal information to providing administrative support and generating reports using aggregated information. These agreements further insure the confidentiality of your personal information.

Information you provide us can play an important role in our ability and the ability of other agencies to continue to provide the services that you and others in the community are requesting.

Allowing us to share your name results in a more accurate count of individuals and the services they use.  Obtaining an accurate count is important because it can help us and other agencies:

  1. Better demonstrate the need for services and the specific types of assistance needed in our area.
  2. Obtain more money and other resources to provide services.
  3. Plan and deliver quality services to you and your family.
  4. Assist the agency to improve its work with families and individuals who are homeless.
  5. Keep required statistics for state and federal funders, such as HUD.

This agency complies with all other federal, state and local laws regarding privacy rights.  Consult with an attorney if you have questions regarding these rights.


The policies covered under this Privacy Notice may be amended over time and those amendments may affect information obtained by the agency before the date of the change.  All amendments to the Privacy Notice must be consistent with the requirements of the Federal Standards that protect the privacy of consumers and guide HMIS implementation and operation.

VIII.  Web Site

We maintain a copy of the Privacy Notice on our web site at:

Contact Information

If you have any questions about this Privacy Policy, please contact us via email or or phone.